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FAQs


FAQS

How will Covid-19 (Coronavirus) affect my magazine delivery

To view the latest updates regarding Covid-19, please visit www.keypublishing.com/Covid-19-delivery-updates

What is my customer number?

Your customer number is 5 or 6 digits long. This can be found on the piece of paper containing your address label, which you receive with your magazine or on any correspondence.

Can’t find it? Here’s how to get in touch:

Call +44 (0) 1780 480404 Email subs@keypublishing.com

What are the benefits of subscribing?

Subscribers benefit from the best price per issue available on print and digital products.
And pay nothing for postage. In addition, subscribers have exclusive access to products and services such as event tickets, and seasonal sales. Subscribers also get money off all our shop products.

Our subscription offers can be found on our website using the link below

https://shop.keypublishing.com/publication/subscriptions

Still have a question?

Call+44 (0) 1780 480404 Email subs@keypublishing.com

How can I update my email address?

You can update all your personal details by logging into your online account.

Existing Key Publishing subscribers/customers can login to their account here:

https://shop.keypublishing.com/login

Existing subscribers who have not yet created an online account can register their details here:

https://shop.keypublishing.com/login

Forgotten your Customer ID?
Simply contact our mail order team for assistance, using the details below.

Still have a question?

Call+44 (0) 1780 480404 Email orders@keypublishing.com

How quickly will I be able to access my digital subscription?

As soon as your digital subscription has been confirmed by an email acknowledgement, you will be able to access the latest issue. Instruction on how to access will be in your email acknowledgment.
From that point onwards, you will receive all future issues, as long as your subscription remains active.

Still have a question?

Call +44 (0) 1780 480404 Email subs@keypublishing.com

How do I log into key.aero?

To login to key.aero please visit the key.aero website using the below link.

https://www.key.aero/user/signin

Please have your registered email address, Customer ID number, key.aero username and key.aero password to hand.

Still have a question?

Call +44 (0) 1780 480404 Email orders@keypublishing.com

What if my magazine issue doesn’t arrive?

Although we will do our utmost to ensure that your magazine is delivered around the same time it is available in the shops it is possible, on some occasions, it may be unavoidably delayed. We therefore ask that you please allow an extra 3 days for delivery before contacting us.

If after 3 days, you are yet to receive your issue give us a call and we will be happy to help

Call +44 (0) 1780 480404 Email orders@keypublishing.com

If we become aware of any potential delivery delays, we will send out an e-mail to all affected subscribers informing them of the delay. If you wish to receive advance warning of any delays, please ensure we have your up-to-date email address.

You can also visit the Royal Mail website for the most up to date information available regarding any potential delays.

How long will it normally take to arrive outside of the UK?

We aim to get your printed magazine within 10-15 working days. If you have a persistent delivery issue please contact us and we will endeavour to help. We are also able to offer you digital subscriptions which will give you instant access to out magazines and content.

Call +44 (0) 1780 480404 Email orders@keypublishing.com

How long will it normally take for my special/ products to arrive

If you have purchased one of our print magazine specials or single issues your purchase will be processed and delivered within 3 working days for orders within the UK and up to 10 working days for orders outside of the UK. In most cases we will deliver your item much quicker.

This also applies to any free gifts that may be included with your subscription.

Digital issues can be downloaded immediately and details on how to access are sent via your order acknowledgement email.

What is a bundle magazine subscription?

A bundle magazine subscription is a subscription that enables you to have both the digital magazine to download and the print magazine delivered. It's offers you the best of both subscriptions at heavily discounted rate. Each issue of the print magazine will be delivered to your door, and when you want to read on the go you will also be able to access on your mobile or tablet.

Can I add digital to my existing subscription?

Yes. we are happy to help. Get in touch and we’ll help you to choose the best package for you

Call+44 (0) 1780 480404 Email subs@keypublishing.com

How do I change my address?

Simply call us or email and we will be happy to help.

Call+44 (0) 1780 480404 Email subs@keypublishing.com


How do I renew my subscription?

If you paid for your subscription as a one-off payment by using either your credit/debit card, PayPal or cheque we will send you a reminder before the end of your subscription.

You can check the status of your subscription and renew all of your orders here by clicking on the 'Renew' section in your online account. To log in go to:

If you have not yet registered, for your online account yet you can do this by going to:

Please note if you pay by a recurring payment method such as Direct Debit, continuous credit card or recurring PayPal you do not need to renew your subscription as your contract will continue until you cancel it with ourselves and your bank.

Still have a question? Just get in touch.

Call +44 (0) 1780 480404 Email subs@keypublishing.com

What payment methods do you accept?

We accept all of the following payment methods for Recurring payments: Direct Debit (UK only).
We also accept one-off payments by Credit/Debit Card and PayPal.

Unfortunately, we do not accept American Express or Maestro.

Can I purchase a subscription as a gift?

Yes. you can order on the website here https://shop.keypublishing.com/publication/subscriptions

or give us a call on +44 (0) 1780 480404 and we can find the perfect offer for you.
We can even send you a gift card which will be delivered to the payers address for personalisation

How will I receive my free download code for subscribing to PC Pilot?

Your download code and relevant instructions will be sent to the email address registered to your Key Publishing account, usually within 48 hours of placing the order.

If for some reason we do not hold an email address, we will then post the code and instructions to the delivery address that we hold on our system

If you have any problems downloading your code, please contact us using the email address below.

Email scott.chiverton@keypublishing.com