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| About Us Key Direct are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at orders@keypublishing.comAll products are subject to availability and may be withdrawn at any time. We try and ensure that all prices displayed on our website are accurate but the price on your order will need to be validated by us prior to processing your order. Where an item's correct price is higher than the price stated on your order we will contact you to let you know the correct price and give you the opportunity of cancelling before we dispatch the goods.All sizes and measurements are approximate.Please note that all amounts are deducted in UK Sterling.Transactions will show on your credit card statement as Key Publishing Ltd.Please note that although you may be asked for your postage method at the payout, any item marked post free for the UK will be shipped by 2nd class mail. In addition, any international items with a fixed postage cost will be shipped via surface mail.Registered Office : Units 1-4 Gwash Way Industrial Estate, Ryhall Road, Stamford Lincolnshire PE9 1XQRegistered No. 2713662 England |
| Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping basket. If you would like to m odify your order click on the shopping basket icon at any time to edit/remove what is currently held in your shopping basket. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.We accept Visa, Mastercard and Eurocard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, mail or over the Internet.Please note that all amounts are deducted in UK Sterling.Transactions will show on your credit card statement as Key Publishing Ltd. |
| Delivery Schedule The order is processed within 2 business days and is normally despatched within 2 business days.For overseas orders please allow up to 28 days for delivery. |
| Back Orders If your item is not in stock, we will back order for you. |
| Tax Charges VAT is charged at the current UK rate of 20% However, books and magazines are zero rated in the UK (subject to government change). |
| Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. All of our products come with a 30 day no-quibble guarantee. |
| Reaching Us If you need to reach us, please email us on orders@keypublishing.com, alternatively, you can call on Telephone/24 hour answerphone +44 (0 )1780 480404 or fax us on +44 (0) 1780 757812 or write to us at Mail Order Department, Key Publishing Ltd, PO Box 300, Stamford, Lincs, PE9 1NA, United Kingdom |
| Privacy Policy Key Direct do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Returns Procedures and RefundsUnwanted ItemsWe hope that our customers are fully satisfied every time they shop with Key Publishing. However, occasionally we know that you may wish to return unused items. In the case of unwanted items they may be returned, unused, within 30 days of delivery in exchange for a different item or a full refund. Please pack the relevant item securely and send it to us with an explanation of the reason for its return.Please note that you will be responsible for the costs of returning the goods to us. In the case of all returned items it is the customer's responsibility to ensure safe delivery to ourselves. We recommend an insured postal service is used. In the case of exchanges for different products you will be charged for re-delivery, if applicable.For software it is important for you to read the back of the package for compatibility before opening. It is widely accepted that the majority of "Non-working" software is related to the user's hardware configuration and not the software. Exclusions for unwanted itemsWe cannot accept returns of audio/video/DVD recordings or software that you have unsealed; items that, by reason of their nature, cannot be returned; perishable goods, and periodicals/magazines.Faulty ItemsPlease return faulty goods to our head office at the following address; Mail Order, Key Publishing Ltd, PO Box 300, Stamford, Lincolnshire PE9 1BR. A like for like replacement will be provided where possible. The item must be within the manufacturer's warranty period if applicable.In the case of all returned items it is the customer's responsibility to ensure safe delivery to ourselves. We recommend an insured postal service is used. The cost of returning all items is the customers' responsibility except where a fault is discovered within 30 days of purchase. In this case we will arrange delivery at our cost. Please contact us for a RMA number (Return Merchandise Authorisation Number) on 01780 480404 (UK) and +44 1780 480404 (overseas).If a faulty item is returned without a returns number we will not be liable for any costs you incurred in returning it to us. Where items returned are subsequently found NOT to be faulty, the customer will be liable for all costs.Items sent in errorPlease contact us for an RMA number on 01780 480404 (UK) or +44 1780 480404 (overseas), if you have received the wrong item. We will endeavour to send you the correct item as fast as possible once we receive the incorrect item back. You will not be liable for any carriage charges to rectify this situation providing you have requested an RMA returns number. DamageIf goods are found to have been damaged in transit then they may be returned and a replacement, if requested and if available, will be despatched. If no replacement is available then monies will be refunded in full. Key Publishing must be informed within 7 days of receipt by either e-mail orders@keypublishing.com or by telephone on 01780 480404 (UK) or +44 1780 480404 (overseas) with confirmation in writing thereafter. It is in your own interests to check the delivery immediately and notify Key Publishing of any problems. Non DeliveryClaims for missing items or the non delivery of complete orders must be made within 30 days of the despatch date. Therefore claims for non delivery after 30 days from the date of despatch have elapsed cannot be accepted. Any customers who have selected surface mail as their delivery option please call 01780 480404 (UK) or +44 1780 480404 (overseas) or email orders@keypublishing.com for further information. |
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